Free 45-minute operations audit for service businesses with 5 to 50 people.
45 minutes with the founder, not a junior consultant. Three named bottlenecks. One-page fix plans your team can execute. No retainer pitch.
Free · Founder-led · No sales pitch
Mireille Han, Northbeam Operations founder · 73 audits since 2018
Operations Audit Summary
- 73 audits since 2018
- Across agencies, accounting firms, and trade contractors.
- Founder-led
- Every audit is conducted by Mireille Han herself. No junior consultants.
- Written deliverable
- You receive a written summary within 2 business days. No slide decks.
Why this matters
You scaled past the systems your business was built on.
At 5 to 12 people, the founder runs everything by personal attention. At 50, that stops working. The transition is rarely planned. It happens in months 9 through 18, and most founders only notice when their own week becomes the bottleneck.
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The onboarding lives in your head
Every new hire takes more than three months to be productive because the onboarding lives in your head.
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The handoffs aren't written down
Your team is good. They miss things anyway because the handoffs aren't written down.
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You are the single point of failure
You took a vacation last year. Things broke. You're not taking another one until something changes.
The deliverable
Operations Audit Summary
- 45-minute working session
- Written summary in 2 business days
- Yours to keep · $0
What you get
A 45-minute working session and a written summary.
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Three named operational bottlenecks
Ranked by revenue impact. We name each in plain language, not consultant abstractions.
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A one-page fix plan for each bottleneck
What to change, who owns the change, and when to verify it worked. Each plan is short enough to print.
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An honest cost-of-doing-nothing estimate
Not a sales tool — a real estimate of what each bottleneck costs your business annually. We show our math.
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The three things we won't pretend to fix in 45 minutes
We tell you what's outside the audit's scope so you can plan for it separately.
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A written summary within 2 business days
Markdown, PDF, or Google Doc — your preference. You own the document. We do not retain a copy.
Three steps. Total commitment is under 60 minutes.
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Submit the booking form
(5 minutes)
- What you do
- Answer six short questions about your business. Pick a calendar slot.
- What we do
- Confirm the time soon. Send a calendar invite and a one-page pre-call worksheet.
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Run the audit call
(45 minutes)
- What you do
- Walk Mireille through one ordinary week. Bring whatever metrics you already track.
- What we do
- Listen, ask follow-ups, take notes, name the three bottlenecks before the call ends.
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Receive the written summary
(within 2 business days)
- What you do
- Read it. Forward it to your team. Ignore us.
- What we do
- Email the summary. Do not call you. Do not follow up unless you reply.
Proof
Three audits, three industries.
- Agency
A 28-person digital agency in Toronto
Bottleneck: Client onboarding ran 6+ weeks.
Fix: A 12-step onboarding plan owned by the operations lead, not the founder.
Outcome: Founder reclaimed 7 hours per onboarding.
— Sample case bullet · replace with verified client data before launch
- Accounting
A 14-person accounting firm in Austin
Bottleneck: Month-end close took 9 business days.
Fix: A RACI matrix for the close + tooling change.
Outcome: Close went to 4 business days within one quarter.
— Sample case bullet · replace with verified client data before launch
- Trade Contractor
A 41-person electrical contractor in Phoenix
Bottleneck: Estimate-to-invoice took 3 weeks on average.
Fix: Project-handoff template + scheduled finance sync.
Outcome: Cycle dropped to 6 business days.
— Sample case bullet · replace with verified client data before launch
73 audits across agencies, accounting firms & trade contractors
Our promise
If the audit doesn't surface anything actionable, we'll write you a referral.
We expect to find three bottlenecks. If we genuinely don't — your operations are already in good shape, or your situation is outside our experience — we'll write you a one-paragraph referral to a better-fit consultant. You won't be invoiced. We don't follow up.
Signed: Mireille Han, Northbeam Operations
Common questions before you book.
Nothing. The audit is free. We do not invoice for the audit. We will not invoice for follow-up unless you explicitly engage us, which is rare and not the goal.
No. We don't sell retainers. We do project work occasionally when a client asks, but the audit is not a sales call. We don't follow up unless you reply to the summary.
We've been doing this since 2018. The first 45 minutes is where the biggest bottlenecks surface — they're rarely subtle. The depth comes later if you decide to go deeper. The audit is the surface scan.
Below 5 people, the audit's scope doesn't apply — you don't have systems to audit yet, you have a founder doing everything. Above 50, the bottlenecks are usually political, not operational, and our methodology doesn't translate. We'll redirect you in either case.
Only if you ask. By default we take notes and email the summary. The notes are deleted after we send the summary. We do not retain audit content.
Book your audit.
45 minutes with Mireille Han. Free. No sales pitch. We confirm soon.
This isn't a fit — and that's a real answer.
Northbeam audits the 5–50 person band. Below 5, you don't have systems to audit yet — you have a founder doing everything. Above 50, the bottlenecks are usually political, not operational, and our methodology doesn't translate.
Email hello@northbeam.example with one sentence about your situation and we'll send you a short referral list. No invoice, no list, no follow-up.